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IT Help Desk

El-Soadaa Group
New Cairo, Cairo

IT Help Desk

New Cairo, CairoPosted 2 months ago
295Applicants for1 open position
  • 39Viewed
  • 14In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Responding to support queries from help desk ticketing system, phone and email.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Offsite support of internal/external customer configurations and deployments as required.
  • Escalation of support tickets
  • Be involved with any special high-value projects or initiatives the business undertakes

Job Requirements

  • BSc of Computer Science/ Information Systems.
  • 1 - 2 years of experience

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