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Job Description
- Responding to support queries from help desk ticketing system, phone and email.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Offsite support of internal/external customer configurations and deployments as required.
- Escalation of support tickets
- Be involved with any special high-value projects or initiatives the business undertakes
Job Requirements
- BSc of Computer Science/ Information Systems.
- 1 - 2 years of experience
