Spare Parts Specialist

Job Description

• Communicating with customers/our maintenance team, understanding and determining their complaints/requirements for equipment spare parts.
• Creating and sending the price quotation in accordance with the availability in the stock.
• Prepare and send the required technical offer and catalogs.
• Follow-up with the customer to determine the approval of the quotation.
• send modified offer upon change request or send a supply order if approved.
• Ensure wither the customer account is within the warranty period or not and act accordingly.
• Dealing with the finance department to issue the invoice.
• make an exchange request and send it to finance if needed accordingly.
• Follow up with the customer in order to fulfill the advance payment and make the import / purchase request accordingly in case of importing the item.
• Handling the necessary procedure to release and delivery of approved spare parts to the customer. (Checking the specifications before releasing-ensuring the model and quantity required upon arrival from the supplier are adhered to request).
• Communicate with the customer to prepare the remaining payment of the invoice value upon receipt.
• Follow up with vendors / suppliers to supply required parts in a timely manner.
• Maintaining and updating purchase records for the purchase process.
• Follow-up the bills due with the Finance Department.
• Continuously follow up the quantities of required parts and make a purchase order in a timely manner to keep them in stock.
• Work to monitor stock levels of spare parts and provide periodic report.
• Get recommendations from suppliers for substitute items; And obtain approval from the purchase requisitions section.
• Conducting monthly reports related to the department's key performance indicators.