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Job Description
- Assist the Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
Job Requirements
- University degree.
- 5-10 years’ Experience in the same position.
- Experience in Retail is a Must.
- Experience in Managing a team is a Must.
- Computer proficiency, especially Microsoft Word, PowerPoint, Excel.
- Excellent communication, interpersonal, organizational and problem solving skills.
- Analytical mind and familiarity with data analysis principles..
- Provide superior customer care, team spirit and training.
- Outstanding communication and interpersonal abilities.
- Excellent organizing and leadership skills.
- Commercial awareness.
