Job Details
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Job Description
- Troubleshooting and Support:
- Provide technical support via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Support desktop systems, applications, printers, and peripherals.
- Assist users with password resets, software installations, and system updates.
- Incident Management:
- Log all technical issues in the ticketing system, maintaining accurate records of troubleshooting steps.
- Escalate unresolved issues to the relevant IT teams when necessary.
- Monitor the status of tickets and ensure timely resolution.
- System Maintenance:
- Assist in routine system maintenance tasks such as updates, patches, and backups.
- Perform checks on system performance and escalate any potential issues.
- Set up new hardware and software, ensuring correct configurations.
- User Training and Documentation:
- Provide basic user training on IT systems and applications.
- Maintain and update IT documentation, user guides, and FAQs for commonly encountered issues.
- Inventory Management:
- Keep track of IT equipment, managing the issuance and return of hardware such as laptops, desktops, and accessories.
- Ensure proper documentation for IT asset management.
- Security:
- Support the IT security team in enforcing company policies on access control and software use.
- Help identify and resolve security vulnerabilities.
- Reporting:
- Provide periodic reports containing finished tasks, ongoing tasks and challenges.
Job Requirements
● Proven experience as IT help desk
● Good understanding of computer systems, mobile devices and other tech products
● Proficiency in English
● Excellent communication skills
● BSc/BA in IT, Computer Science or relevant field
