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Front Office Manager

Maadi, Cairo

Front Office Manager

Maadi, Cairo
Posted 2 months ago
152Applicants for1 open position
  • 50Viewed
  • 1In Consideration
  • 49Not Selected

Job Details

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Job Description

  • To supervise and control all reception staff.
  • Organize duty rosters, ensuring that there is sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism.
  • Be available during check-in periods to deal with any problems or complaints.
  • Ensure that reception staffs are dressed in the correct uniform and that their appearance enhances the image of the hotel.
  • Ensure that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and credit rules.
  • Liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP patient.
  • Ensure co-operation and helpfulness with all front office and housekeeping departments.
  • Ensure that the patient list register is updated regularly during the day and that copies are sent to the appropriate departments, Marketing, Finance, and Patient Accounting. etc.
  • Liaise closely with the housekeeping department on check outs, moves, etc.
  • Arrange alternative suitable accommodation, for a confirmed or regular doctor, if the hospital is fully occupied.
  • Ensure maximum room occupancy in line with agreed policy on overbookings.
  • Hold regular performance appraisals with all reception staff, identifying areas for development and training needs.
  • Carry out regular on-the-job training with all reception staff to ensure that they perform their duties correctly to company standards and that the training needs identified in the performance appraisals are done.
  • Report any faults or defects to the maintenance department.
  • Be totally security conscious at all times and ensure that effective procedures are in operation (Codes like Blue code, Yellow...etc.)
  • Analyzing data to identify areas of improvement in order to increase efficiency and decrease wait times
  • Coordinating with insurance companies to receive pre-certification for treatment plans
  • Providing information about the facilities services and offerings to patients and other customers in need of care
  • Ensuring that all patient records are accurate and kept up to date,
  • Coordinating with physicians and other staff members to ensure that patients’ needs are met throughout their stay at the facility
  • Managing patients’ accounts to ensure that all charges are billed correctly and timely
  • Ensuring that patient records are stored securely and are accessible only to authorized personnel
  • Reviewing eligibility for healthcare coverage programs to determine if applicants qualify for coverage

Job Requirements

  • Bachelor Degree in any Relevant Field, Medical background is preferable
  • Males Only
  • Max Age : 40
  • Excellent command of both written and spoken English
  • Excellent in MS Office
  • Experience from 8 to 10 years in Healthcare field
  • Excellent Communication skills
  • Decision-making and problem-solving and Interpersonal skills
  • Attention to Details
  • Leadership skills
  • Team-building skills

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