Receptionist - Radiology & Lab
Cairo, Egypt
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Job Description
- Front Desk Operations
- Greet and welcome patients and visitors in a courteous and professional manner.
- Answer incoming calls, respond to inquiries, and direct calls to the appropriate personnel.
- Schedule patient appointments for radiology and laboratory services.
- Patient Registration & Documentation
- Register patients accurately in the hospital information system.
- Verify patient information, request required documents, and ensure confidentiality.
- Provide patients with information on preparation requirements for radiology and lab tests.
- Coordination & Communication
- Liaise with radiology technicians, laboratory staff, and physicians to ensure smooth workflow.
- Follow up on pending results and coordinate timely delivery to the requesting department or physician.
- Administrative Support
- Maintain and organize patient files and departmental records.
- Handle billing and payment collection for services provided.
- Prepare daily reports on patient visits and services rendered.
- Customer Service & Quality
- Address patient concerns and escalate complaints when necessary.
- Ensure the reception area is clean, organized, and welcoming at all times
Job Requirements
- Bachelor’s degree in administration or related field (preferred).
- Previous experience in a medical reception role, preferably in radiology and/or laboratory departments.
- Knowledge of medical terminology related to radiology and lab procedures.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and hospital information systems.