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Customer Service Engineer - Incident Management

Cairo, Egypt
Posted 2 months ago
35Applicants for1 open position
  • 2Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Act as a single point of contact for all our local and international clients.
  • Receive incidents and requests logged via Calls, Email and Web Access.
  • Perform initial troubleshooting steps and resolve internal cases and incidents.
  • Categorize and assemble all customer case requirements and pass them on to dedicated support teams.
  • Validate that tickets received comply with the terms of valid customer contracts

Job Requirements

  • Bachelor's degree in computer science.
  • 2 years of experience in the IT field.
  • Cooperative attitude.
  • Customer-oriented approach.
  • Strong communication skills.
  • Self learner.
  • Able to work in a team.

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