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IT Help Desk Specialist

Spinneys Egypt
Maadi, Cairo

IT Help Desk Specialist

Maadi, CairoPosted 2 months ago
417Applicants for1 open position
  • 284Viewed
  • 15In Consideration
  • 230Not Selected

Job Details

Experience Needed:
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Job Description

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Talk end user through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Properly escalate unresolved issues to appropriate internal teams/ managers.
  • Install, modify, and repair computer hardware and software (including POS and scale systems), maintain daily performance of computer systems and check any needed updates.
  • Identify and suggest possible improvements on procedures.
  • Setup and manage local scanners, printers and Avaya, replace PCs/Laptops parts as required.
  • Identify computer or network equipment shortages and report to Technical support Supervisor.
  • Ensure implementation of all department-related policies. 

Job Requirements

  • Bachelor’s degree (Computer Science, IT)
  • 1+ year minimum experience in information technology
  • Customer Focus
  • Analytical Thinking


 

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JobsInstallation/Maintenance/RepairIT Help Desk Specialist