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Job Description
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Talk end user through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Properly escalate unresolved issues to appropriate internal teams/ managers.
- Install, modify, and repair computer hardware and software (including POS and scale systems), maintain daily performance of computer systems and check any needed updates.
- Identify and suggest possible improvements on procedures.
- Setup and manage local scanners, printers and Avaya, replace PCs/Laptops parts as required.
- Identify computer or network equipment shortages and report to Technical support Supervisor.
- Ensure implementation of all department-related policies.
Job Requirements
- Bachelor’s degree (Computer Science, IT)
- 1+ year minimum experience in information technology
- Customer Focus
- Analytical Thinking
