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Job Description
- Our Customer Service Executive will be the front-liner between Brantu and their diverse customer-base. You'll receive incoming requests over the phone, social media channels, and/or emails. The calls are either for inquiries, complaints, returns or even thank you calls!
- We are looking for Customer Service Executives who are flexible to work on shift basis, from office or even from home. If you like your potential responsibilities and trust you can excel at this, we'd like to receive your application!
Your responsibilities will include:
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs and communicate complex or repeated issues to management to avoid future recurrence
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and provide periodical reports accordingly
- Always find and take extra miles to engage customers
Job Requirements
The ideal candidates for this job will need to:
- Have a high level of ownership to promptly respond to and resolve customer queries
- Have the ability to communicate with multiple stakeholders internally (Brantu departments) and externally (couriers/customers/social media agencies) to efficiently understand and resolve incoming inquiries
- Be tech savvy, social media versed and a fluent Arabic and English communicator
- For full time applicants, a graduation degree from a reputable institute is required and a relevant experience for a maximum of 1 year
- If you're a student and interested to explore this as an internship opportunity or a part-time role, please do apply as well
