Browse Jobs
For Employers
Post JobLog inGet Started

Customer Support Representative

Intouch CX
Maadi, Cairo

Customer Support Representative

Maadi, CairoPosted 2 months ago
131Applicants for25 open positions
  • 120Viewed
  • 35In Consideration
  • 32Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

  • 6 months of experience in Customer Service Field.
  • Proficiency Level B2- C1 English level.
  • Should be flexible with 24-7 rotating shifts.
  • Work on site - Maadi Technology Park.
  • No Transportation. Transportation allowance provided instead. 


Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Support Representative