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Job Description
- Sells and coordinates accommodations, transportation, tours and activities.
- Dealing with customer queries and complaints by providing exceptional customer care, first-call resolution and the highest quality of customer service.
- Problem-Solving with a process improvement mindset.
- Handling quotation requests from different channels:
- Emails (Online email system).
- Phone: Answering phone and call center, using positive telephone service techniques, acting on special customer requests, and maintaining excellent client relations. o WhatsApp: Handling WhatsApp requests and queries.
- Answer customer's questions accurately and provide appropriate additional information.
- Capture accurate and legible documentation on all activity in the ticket system as required.
- Working with Multiple systems (Internal, offline & online systems).
- Working with offline and online vendors, communicating with suppliers or hotels for customer inquiries.
- Solve all the escalations raised by the customer.
- Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
- Handling pending bookings.
Job Requirements
- Bachelor’s degree.
- A minimum of 1-2 years experience in tourism Industry.
- Knowledge of regional services sector and market.
- Excellent English Speaker.
- Excellent knowledge of MS Office.
- Excellent Communication skills.
- Excellent negotiation skills.
- Interpersonal skills.
