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Hotels Operations Specialist

Safa International Trave...
Dokki, Giza

Hotels Operations Specialist

Dokki, GizaPosted 1 month ago
91Applicants for3 open positions
  • 12Viewed
  • 0In Consideration
  • 4Not Selected

Job Details

Experience Needed:
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Job Description

  • Sells and coordinates accommodations, transportation, tours and activities.
  • Dealing with customer queries and complaints by providing exceptional customer care, first-call resolution and the highest quality of customer service.
  • Problem-Solving with a process improvement mindset.
  • Handling quotation requests from different channels:
  • Emails (Online email system).
  • Phone: Answering phone and call center, using positive telephone service techniques, acting on special customer requests, and maintaining excellent client relations. o WhatsApp: Handling WhatsApp requests and queries.
  • Answer customer's questions accurately and provide appropriate additional information.
  • Capture accurate and legible documentation on all activity in the ticket system as required.
  • Working with Multiple systems (Internal, offline & online systems).
  • Working with offline and online vendors, communicating with suppliers or hotels for customer inquiries.
  • Solve all the escalations raised by the customer.
  • Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
  • Handling pending bookings.

Job Requirements

  • Bachelor’s degree.
  • A minimum of 1-2 years experience in tourism Industry.
  • Knowledge of regional services sector and market.
  • Excellent English Speaker.
  • Excellent knowledge of MS Office.
  • Excellent Communication skills.
  • Excellent negotiation skills.
  • Interpersonal skills.

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