Hotels Operations Specialist
Dokki, Giza
Hotels Operations Specialist
Dokki, GizaPosted 2 days ago15Applicants for1 open position
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Job Details
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Job Description
- Coordinates accommodations, transportation, tours, and activities.
- Problem-solving with a process improvement mindset.
- Handling quotation requests from different channels:
- Emails (online email system).
- Phone: Answer the phone and call center, use positive telephone service techniques, act on special customer requests, and maintain excellent client relations. o WhatsApp: Handling WhatsApp requests and queries.
- Answer customers' questions accurately and provide appropriate additional information.
- Capture accurate and legible documentation of all activity in the ticket system as required.
- Working with multiple systems (internal, offline & online systems).
- Working with offline and online vendors and communicating with suppliers or hotels for customer inquiries.
- Resolve all escalations raised by the customer.
- Monitor bookings for processing of reservations, special requests, amendments, and cancellations.
- Handling pending bookings.
- Dealing with customer queries and complaints by providing exceptional customer care.
Job Requirements
- Bachelor’s degree.
- A minimum of 1-2 years of experience in the tourism industry.
- Knowledge of the regional services sector and market.
- Excellent English Speaker.
- Excellent knowledge of MS Office.
- Excellent communication skills.
- Excellent negotiation skills.
- Interpersonal skills.
