Sales Operations Support Specialist

Role Description

This is a full-time on-site role for a Sales Operations Specialist at ACMA for Chemicals and Mining in Heliopolis. The Sales Operations Specialist will be responsible for managing sales processes, analyzing sales data, supporting customer service activities, and ensuring smooth sales operations for the company.

• Handle daily inquiries received from customers.
• Discuss with management to send the correct quotations to customers.
• Keep handling customers till they place the order.
• Handle order fulfillment cycle (documentation, procedures, reports) starting from receiving the purchase order from the customer, till the customer receives their orders.
• Ensure the order is shipped on time.
• Handle customers’ complaints if they exist.
• Continuous Follow-up with customers to make sure they keep placing orders on time.
• Collaborate with team members to achieve better results.
• Provide administrative support along with clerical tasks that aid the daily business operations of the Company.
• Gather feedback from customers or prospects and share it with internal teams.
• Follow up on the Company’s system and ensure all data is entered accurately.