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French Bilingual (English) - Hir...

Intouch CX
Maadi, Cairo

French Bilingual (English) - Hiring for Customer Support Representative

Maadi, CairoPosted 2 months ago
6Applicants for5 open positions
  • 4Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Must be a Fluent in French and English with B2 Level Proficiency.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customer needs and help customers use specific features.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.

Job Requirements

  • 6 months of experience in Customer Service Field.
  • Proficiency Level B2- C1 French and English level.
  • Should be flexible with 24-7 rotating shifts.
  • Work on site - Maadi Technology Park.
  • No Transportation. Transportation allowance provided instead.

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