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Customer Support Representative

elmenus.com
Maadi, Cairo

Customer Support Representative

Maadi, CairoPosted 1 month ago
119Applicants for1 open position
  • 15Viewed
  • 5In Consideration
  • 10Not Selected

Job Details

Experience Needed:
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Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

  • Very Good English 
  • Rotational Shifts (Max shift for girls ends at 9 PM)
  • Graduates ONLY
  • Fast English & Arabic Typing Skills
  • Immediate Hiring

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