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Customer Support Specialist

MedGo
Heliopolis, Cairo

Customer Support Specialist

MedGo
Heliopolis, Cairo
Posted 2 months ago
61Applicants for1 open position
  • 10Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Job Requirements

  • Medical background (Preferable)
  • Lives in Nasr City / Heliopolis / New Cairo
  • English Speaker
  • Fluent in Arabic
  • Phone Sales Experience
  • Time Management
  • Proficient in Microsoft Office
  • Understanding of how CRM systems work
  • Multi-tasking abilities
  • Patience when handling tough cases

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