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Guest Relations Executive - (Ger...

OceanAir Travels
Haram, Giza

Guest Relations Executive - (German & English)

Haram, GizaPosted 28 days ago
7Applicants for2 open positions
  • 6Viewed
  • 1In Consideration
  • 4Not Selected

Job Details

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Job Description

  • Communicating with customers before the tour to update pick-up timings and tour details.
  • To stay connected with the customers during the tour, collect feedback and comments related to it.
  • To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
  • Analyze and resolve customer complaints, ensuring excellent service standards.
  • Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.

Job Requirements

- 1+ years of experience in the Tours & Activities Industry.

- Excellent communications skills, non-verbal, verbal and written.

- Excellent English & German skills.

- Strong negotiation skills. 

- Organization and time management.

- Willingness to work in rotational shifts.

 

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