Community Management Executive
Sheraton, Cairo
Community Management Executive
Sheraton, CairoPosted 1 month ago28Applicants for1 open position
- 3Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Ensure all community cases are properly assigned and completed on time in line with department SLAs, KPIs, and priorities.
- Report complex issues and resident complaints to the Manager, Community, and propose recommendations for improvement.
- Escalate unresolved resident issues to Management when necessary and make recommendations for exceptions.
- Coordinate with other departments to address internal issues that may impact service quality and resident satisfaction, and work toward resolution.
- Assist in handling difficult customers, ensuring timely and professional resolution.
- Attend and monitor Homeowner Residences Committee meetings as required.
- Communicate essential community updates and information to homeowners/residents using appropriate communication channels.
- Conduct scheduled checks on all community facilities and recommend preventive or corrective maintenance, in line with HO-Plan projections.
- Collaborate with the Customer Excellence department to ensure service providers meet required quality and performance standards.
- Prepare and submit regular reports on the condition of living zones, focusing on overall image, functionality, and convenience — highlighting issues related to maintenance, security, and landscaping.
Job Requirements
- Community Management, Social Media Management, and Customer Engagement skills
- Event Planning and Coordination skills
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work independently and as a team player
- Experience in real estate or related industries is a must
- Bachelor's degree in Communications, Marketing, Business, or a related field
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