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Customer Service Manager

Raneen
Haram, Giza
Posted 7 years ago
286Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
  • Provide delivery information perform customer verification
  • Set up new customer accounts process orders, forms, applications and requests organize work-flow to meet customer time frames direct requests and unresolved issues to the designated resource
  • Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints
  • Record details of actions taken prepare and distribute customer activity reports maintain customer databases
  • Manage administration communicate and coordinate with internal
  • Departments follow up on customer interactions provide feedback on the efficiency of the customer service process
  • Responsible for cashier department

Job Requirements

  • 10+ Years of experience.

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