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IT Technical Support

Nasr City, Cairo

IT Technical Support

Nasr City, Cairo
Posted 23 days ago
75Applicants for2 open positions
  • 36Viewed
  • 9In Consideration
  • 26Not Selected

Job Details

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Job Description

  • Act as the first point of contact for clients' technical support inquiries and issues. 
  • Deliver timely and accurate responses to clients' support tickets and queries. 
  • Remotely troubleshoot technical problems reported by clients and provide effective solutions or workarounds. 
  • Collaborate with internal teams to resolve complex technical issues. 
  • Provide user training on new system functionalities as needed. 
  • Document and maintain detailed records of support activities, including issues, solutions, and resolutions. 
  • Continually update technical knowledge and skills to stay current with product updates and enhancements.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. 
  • 2-5 years of experience in technical support roles, preferably in ITSM solutions or ITIL best practices implementation. 
  • Strong knowledge of IT Service Management concepts, ITIL framework, and best practices. 
  • Knowledge of IT infrastructure components, such as domains, servers, networks, databases, and applications. 
  • Experience with ITSM tools and platforms, preferably with familiarity with ManageEngine ServiceDesk Plus or similar products (Ticketing system). 
  • strong communication, problem-solving, and customer service skills. 
  • Very good command of English (both written and spoken). 
  • Ability to work collaboratively with team members and other departments to resolve customer issues. 

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