Technical Support Executive

The responsibility of this role is to ensure the continuity and efficiency of the applications, websites and mob apps deployment and support. This position combines end-user technical support with deep expertise in servers, databases, and software applications to resolve complex issues.

Key Responsibilities:

Advanced Technical Support: Provide solutions for complex technical issues that cannot be resolved by the basic support team.

Database Management: Diagnose and resolve ERP-related database issues, such as performance slowdowns, connection errors, or data corruption.

Server & Infrastructure Support: Monitor and maintain ERP servers, addressing issues related to performance, availability, and security.

Troubleshooting & Root Cause Analysis: Utilize advanced diagnostic tools to identify and fix underlying software/system errors.

Collaboration with Development Teams: Work closely with developers to implement permanent solutions for recurring issues or apply system updates.

Documentation & Reporting: Prepare detailed technical reports on issues and resolutions, and document operational procedures to ensure institutional knowledge.

Preventive Maintenance: Perform routine maintenance tasks such as database backups and system integrity checks.

Hardware & networks: Perform routine maintenance tasks for the company hardware and networks.