Technical Support Specialist
Maadi, Cairo
Technical Support Specialist
Maadi, Cairoposted 1 month ago69Applicants for20 open positions
- 11Viewed
- 15In Consideration
- 0Not Selected
Job Details
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Job Description
Overview: Join Lenovo’s Premier Technical Support team to provide top-tier technical assistance via phone, eticket and email to customers facing complex issues with their notebooks and desktops. Premier team members work within a lively support center environment. This role goes beyond standard support, requiring strong technical expertise, vigorous Customer interaction, and a passion for learning.
Key Responsibilities:
- Manage 14 -20 inbound Customer calls during an average daily shift.
- Diagnose and resolve technical problems for customers and field engineers.
- Troubleshoot hardware and software issues in various Customer environments.
- Educate Customers using clear verbal and written language skills.
- Communicate with internal teams to identify recurring issues and develop action plans to improve service quality.
- Collaborate with internal teams to track and resolve Customer escalations effectively.
- Manage case workload and backlog to ensure compliance with Customer Service Level Agreements (SLA’s).
Job Requirements
Qualifications:
- Fluency and comprehension, both spoken and written, in English
- Minimum 2 years of experience in Client Technical Support.
- Call or Support Center experience a plus.
- CompTIA A+ Certification required; additional certifications (MCSE, CCNA) preferred.
- Proficiency in Windows OS and Microsoft products, including command-line troubleshooting.
- Familiarity with network hardware/software setup, including wireless networks.
- Experience with workstations, RAID storage arrays, docking stations, and computer peripherals.
- Strong troubleshooting skills and ability to learn recent technologies quickly.
- Excellent multitasking and prioritization skills in a dynamic environment.
