Technical Customer Service Repre...
Nasr City, Cairo
Technical Customer Service Representative (Mail, Chat and Calls)
Nasr City, Cairoposted 21 days ago86Applicants for1 open position
- 81Viewed
- 22In Consideration
- 59Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Responsibilities:
- Reply and respond to all Tickets on our System
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Job Requirements
Job Requirements:
- At least 3 years of technical experience ex orange or WE or software/Hosting Company
- Excellent problem-solving and communication skills
- English level is at least very good
- Sales experience is preferred
Work Conditions :
- Rotational shifts (9.00 AM to 5:00 PM from Office - 5:00 To 01:00 AM from Home)
- Rotational Off (2 Days off).
- Hybrid Model
- Training one month paid
Company Benefits:
- Career path
- Medical and social insurance provided.
- We work in software and web server hosting so you are gonna learn new things.
- Healthy and friendly environment
- Gaming Area to enjoy your break time
