Key Account Manager
Maadi, Cairo
Key Account Manager
Maadi, CairoPosted 1 month ago- 82Viewed
- 34In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
Overall job objective:
Manage and develop strong relationships with key clients, ensure an efficient delivery service, achieve customer satisfaction and maintain loyalty, and increase growth and sales opportunities by building customized strategies for each client.
Main Tasks and Responsibilities:
1. Customer Relationship Management
o Build strong and long-term relationships with customers
o Understand customer needs and provide customized solutions.
o Work on improving customer experience and increasing their satisfaction with the services provided.
2. Account Management and Financial Transactions
o Follow up on invoices and payments for key customers and ensure timely collection.
o Cooperate with the Finance Department to ensure regular cash flows for accounts receivable.
o Analyze sales and revenue reports for each customer and suggest strategies to improve financial performance.
3. Operations Coordination
o Cooperate with operations teams to ensure efficient and timely execution of services.
o Follow up on shipments and ensure their delivery on time.
o Resolve any issues or obstacles that customers may encounter during shipping and clearance operations.
4. Business Development and Account Growth
o Find new opportunities to expand the scope of services provided to key customers.
o Submit commercial offers and negotiate contracts to ensure maximum benefit for the company.
o Monitor the market and competitors to determine the best strategies to increase customer loyalty.
5. Reporting and Performance Analysis
o Prepare periodic performance reports and submit them to senior management.
o Analyze customer data and provide suggestions for improving operations and services.
o Monitor the achievement of sales targets and annual growth plans.
Job Requirements
Required Skills and Qualifications:
• Educational Qualification: Bachelor's degree in Business Administration, Sales, Marketing, or any related field.
• Experience: At least 3-7 years of experience in managing customer accounts, preferably in the field of customs clearance and transportation.
• Technical Skills:
o Proficiency in Customer Relationship Management (CRM) programs.
o Good knowledge of customs procedures, supply chain and logistics.
• Personal Skills:
o Strong communication and negotiation skills.
o Ability to work under pressure and manage priorities.
o Analytical skills and solve problems effectively.
o Ability to build strong working relationships and maintain customer loyalty.
• Language: Proficiency in Arabic and English
