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Job Description
- Responding to questions about products, shipping, returns, exchanges, and other topics.
- Providing information about products and services including pricing, availability, delivery options, and order status.
- Providing customer support via email, phone, or social media channels such as Facebook, Instagram etc.
- Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, and additional channels.
- Providing customer service and troubleshooting issues with various e-commerce platforms such as Jumia, Noon etc.
- Processing orders, including collecting shipping information and processing payment.
- Handling returns, exchanges, and other customer service issues related to online purchases.
- Provide support to the marketing and warehouse.
- Monitor inventory and stocks.
- Creating and maintaining records of customer interactions with the company
Job Requirements
- Bachelor’s degree.
- Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (Odoo) software.
- Able to work Friday& Saturday on a rotational basis (Check Points).
- 2+ years of experience in managing e-commerce operations
- Effective relationship building with customers
- Strong knowledge of e-commerce
- Knowledge of marketing techniques
- Knowledge of web usability best practices
