Business Solutions Technical Support Senior Specialist

Etisalat Misr Smart Village, Giza

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Handling Enterprise 3G/Cloud/B2B&IOT Solutions customers technical complaints & inquiries, on-site & off-site, acting as tiers 1,2,3 according to the service including vendor management, minimize compensations & retaining customers, ensuring high quality standards by assisting customers with all available tools in order to achieve highest level of satisfaction and pave the way for new businesses.

  •  Supported Services:
  1. VPN solutions over 3G
  2. IOT Support
  3. Virtualization
  4. Web/Email hosting services
  5. Colocation services
  6. Surveillance Solutions
  7. Location Tracking Solutions
Job Requirements

Qualifications Essential:

  • B.Sc. in Engineering or Computer Science
  •  Cisco Certified network associate
  • Excellent command of English language
  • Good knowledge in networking specially Cisco products (Routers, switches)
  • Interpersonal organization Dedication, sense of ownership
  • Ability to work in/among teams
  • Excellent oral and written communications skills
  • Art of troubleshooting, identify and solve problems in a timely manner
  • Very good communication skills.
  • Demonstrated verbal communication & Technical skills and ability to convey information clearly and effectively.
  • Ability to effectively handle multiple tasks in a fast paced environment.
  • Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
  • Very good negotiation skills.
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
  • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
  • Punctuality
  • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
  • Team player
  • Ability to meet tight deadlines 

Qualifications Desirable:

  • Virtualization/Cloud Knowledge or Experience (Preferably CCP – Cloud Certified Professional, VMWare)
  • Cisco -  Route
  • MCSE (Microsoft Certified System Engineer)
  • Security Solutions Awareness (Firewalls…etc)

Experience Essential

  • At least 2 or 3 years of experience in a similar position/similar tasks

Experience Desirable:

  • Basics of VPN solutions over 3G
  • Basics of Security
  • Basics of Virtualization
  • Basics of Web/Email hosting services
  • Basics of Colocation services
  • Basics of Surveillance Solutions
  • Basics of Tracking Solutions
About this Company

Etisalat Misr is a subsidiary of Etisalat group with total presence in 20(*) countries across Africa , middle east and Asia. Etisalat group entered the Egyptian market and commercially launched in May 2007 with it’s Vision to “Become the brand of choice in the Egyptian... (More)

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