Research Operations Manager

Elaraby Group - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
6 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Actively and effectively manage each operations team and guide the managers and the team members on work aspects and day-to-day tasks.
  • Consult with internal teams to identify strategic solutions to their business problems.
  • Manage internal engagements, meet project and deliverable timelines, ensuring the accurate and timely completion of deliverables.
  • Establish analytical strategies, team direction, resolve problems and provide guidance to members of engagement teams.
  • Adapt departmental plans and priorities to address business and operational challenges.
  • Building an organized system for the deliverables transmission between all individual departments starting from delivering questionnaires from Field to Quality control then entering Data processing till delivering the data/ outcome to the clients.
  • Ensure DP team is following high quality standards of data cleaning, coding and entry.
  • Preparing job objectives and appraisals for team head.
  • Ensure the quality control team is following the highest standard of quality control through editing, back check, call back quota and check the respondent’s profile.
  • To head the field team members as well as managing the entire field force including interviewers that the hires on different projects from time to time.
  • Prepare fieldwork costs for studies proposals/RFQ
  • Hiring new team and training them, create pool of interviewer(s)/Supervisor(s) continuously.
  • Providing recommendations and complains solutions to the client.
  • Monitoring and controlling the deadlines of all projects.
  • Supervise the call center team while monitoring that the Call Center Manager is handling team recruitment / replacement.
  • Monitoring the planned VS achieved targets for team members.
  • Preparing job objectives and appraisals for team head.
  • Train the team on developing & designing reports from extracted data by SAP, CRM, Engagor
Job Requirements
  • Strong managerial & analytical skills.
  • Excellent written and verbal communication skills
  • Excellent command of written and spoken English.
  • Project Management skills.
About this Company

Elaraby Group - an Egyptian joint stock family enterprise, established in 1964 and engaged in both manufacturing and marketing engineering products, is to contribute to the development of the Egyptian economy,The Group is dedicated to providing high quality products that... (More)

See all Careers and Jobs at Elaraby Group
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