- Experience Needed:
- 3 to 4 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time Shift Based
Confidential, Housing Allowance, Phone Allowance
- Education Level:
- Diploma at least
About the Job
Bulkwhiz is a fast growing e-commerce company that is focused on online bulk shopping. We are looking for a Customer Service Associate to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Reports to: Customer Care Manager
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and providing professional customer support.
- Generating sales leads.
- Meeting personal/team sales targets and call handling quotas.
- Following communication procedures, guidelines and policies.
3 to 4 years
Diploma at least
Information Technology Services Retail Supermarkets