Greenlight Team Lead, Riyadh, Saudi Arabia

Uber - Riyadh ,Saudi Arabia

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Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Point of contact for the team and liaison between the team. The GL Manager and regional CX team
  • Responsible for maintaining the GL metrics within targets
  • Manage and contribute to onboarding & training of nUbers
  • Be responsible for team members ongoing development
  • Be a mentor for new team members and peers when they join the team
  • Assess and individually develop each member of the team to achieve operational excellence
  • Embed a culture of customer obsession at the GL
  • Maintain overall team healthiness (TCS OSat, eNPS) and engagement
  • Be in charge of workforce management (WFM) duties:
  • Shift and holiday planning in coordination with GL Manager
  • Help manage scheduling and priorities to ensure the GL waiting time stays under control at all times
  • Overseeing attendance and punctuality of team members
  • Share and escalate business insights to GL Manager, CX and Operations teams
  • Manage, contribute to GL projects (and scale to other markets) in collaboration with GL Manager
  • Manage the day to day business development and partnership relationships
  • Coordinate and own CX requests (eg. Ops, marketing requests) execution in coordination with the GL Manager or Sr TL
  • Serve as a POC for facilities management on the ground in collaboration with the GL Manager
  • Handle special situations (eg. LERT) and crisis management in coordination with the GL Manager
About this Company

Uber Technologies Inc. is a peer-to-peer ridesharing, taxi cab, food delivery, bicycle-sharing, and transportation network company headquartered in San Francisco, California, with operations in 785 metropolitan areas worldwide. Its platforms can be accessed via its websites and mobile apps.

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