FX Customer Support Specialist
Ofeed -
Nasr City, CairoPosted 5 years ago110Applicants for1 open position
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Job Description
- Espouse the Client Services model to optimise the client experience diverse client base with the explicit goals of (1) achieving a “step change” in client satisfaction, (2) maximising client retention and (3) contributing to grow the Business & increase revenue.
- Contribute to driving change across the organisation to create a service-oriented culture.
- Champion cross-team collaboration to achieve a cultural shift: be a catalyst for change.
- Collaborate with all departments to help define & implement a framework/model to capture, review, action and report on key customer insights that may contribute to Business revenue.
Job Requirements
- Experience working in a Client Service team in an equivalent environment delivering exceptional results (e.g. Global Capital Markets)
- Proficiency in Arabic language to represent the Group to a business level is a must
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proven experience contributing to behavioural & cultural change preferred
- Proven experience with technology-based implementations (as a stakeholder) preferred
- Good understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred
- Awareness of Operational Risk & Compliance landscape, as it relates to the industry preferable
- Experience of online Retail client platforms strongly preferred
- Knowledge of MT4 platform preferred Degree qualified (Finance, Accounting or related discipline preferred)