Account Support Manager

NCR Corporation - Cairo

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Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

About NCRNCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

  • Position is responsible for helping drive improved Customer service, improved efficiency and ultimately customer profitability
  • This position will support the service relationship with the customer, and is responsible for helping ensure that the highest level of customer satisfaction is maintained, continually seeking to build and enhance enduring relationships with key customer contacts while working to achieve a thorough understanding of their current and future service requirements
  • Work with logistics department, third parties and repair vendors to help ensure parts availability for the contract
  • Position must have a thorough understanding of Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems
  • Responsible for attending and potentially chairing regular Customer service calls and addressing actions to meet customer contract and SLA.
  • Work with customer as well as internal NCR teams to identify call trends, identify root cause and kick start call reduction initiatives
Job Requirements

BASIC QUALIFICATIONS:

  • 3 years+ of related experience
  • Strong customer facing skills
  • Analytical and/or technical experience, preferably within NCR Services
  • Demonstrated proficiencies with Microsoft Office Suite software
  • Knowledge of EDW queries, Oracle system knowledge preferable
  • Excellent written and verbal communications skills
  • Ability to work in a fast-paced environment and multi-task; Good time management and organizational skills
  • Ability to identify, take ownership and resolve issues with a sense of urgency
  • Detail oriented
  • Ability to work as part of a team or independently

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!