Customer Support Specialist

Confidential Company - Smart Village, Giza

Applicants for
8 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
8 open positions
About the Job
  • Answer incoming calls to handle, help and direct customers.
  • Providing technical support for customers.
  • Define and determine customer problems to help in solving their problems with the suitable actions.
  • Create users for using (cash collecting – remittance) applications during specific formal process channel and receiving registration request shall include mandatory information to register.
  • Keep records of revived registration requests and user’s information and ID.
  • Monitoring all transactions and remittances throw cash collection application.
  • Handling inquires related to (Group Remittance) transactions for refugees and ensure remittances completion.
  • Handling top clients inquires and E-mails.
  • Solving client’s remittances problems and take corrective actions like suspend or cancel remittance using cash collection application.
  • Sending Technical support requests to responsible department to handle and solve technical issues and needs.
  • Providing customer care and technical support for any new project.
  • Train users in post offices for using application services vie phone.
  • Follow up with different cases to ensure solving problems and inquires.
  • Prepare and sending reports about remittances when require form authorizations like ( local audit – Police requests – court orders).
Job Requirements
  • Computer skills.
  • Microsoft office.
  • Data entry.
  • Presentation skills.
  • Negotiations.
  • Persuasive.
  • Effective communicator.
  • Follow-up.