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Job Description
- Manage stock updates & pricing on ERP / Platform online.
- Manage relationships with suppliers, hotels and tour operators.
- Follow up on daily sales team operations and review their daily report.
- Maintain live view on platform stock manually.
- Report overdue sales/tours or updates to the COO.
- Execute customer withdraw/release plans to ensure maximum customer satisfaction.
- Manage and follow up on sales agents performance and tour leaders.
- Review and supervise content team operations.
- Review and supervise marketing team operations.
- Review and supervise development team operations.
- Record everything in the CRM/ERP.
- Analyzes how information is recorded and how the process can be improved.
- Analyzes customer needs and determines how operations can be altered to improve service to customers and better meet their needs.
- Evaluates all company operations to make sure they are compliant with safety standards and other rules and regulations of the industry.
- Creates a “whistle blower” system that allows employees to report potential bugs or issues.
- Audits legal documents that can impact the company.
- Generates recurring income.
- Works to increase the value of a business.
- Manages quality, costs and the efficiency of the organization.
- Reengineers processes to improve efficiency.
- Promotes a smooth delivery system for products and services going to clients.
- Oversees quality control.
- Supervises production.
- Handles purchasing and logistics.
- Manages the supply chain with suppliers.
- Works with sales team to deliver excellent products and services at the lowest cost possible.
- Recommends process improvements for every day operating procedures.
- Provides support for the COO/CEO.
- Provides support for training sessions and business conferences or meetings.
- Processes purchase orders.
- Ensures that corporate accounting policies and procedures are kept.
- Assists with financial reporting.
- Tracks expenditures to ensure the company does not go over budget.
- Assists with COO duties by providing team reports.
- Trains business operations staff.
- Conducts operational research.
- Solves complex problems relating to the operation of the business.
- Stays up-to-date on software updates / APis or trends that is commonly used in the industry
Job Requirements
- CRM/ERP knowledge is a MUST.
- Operations Experience is a MUST.
- English language is a MUST.
- Visit Guide Passion is a MUST.
