Key Responsibilities:

• Responsible for organizing the training programs that meet defined business requirements.
• Handle client concerns, queries, and schedules of assignments, materials, facilities, and coordination.
• Serve as the primary point of contact between the firm and the client, addressing any issues or needs that arise during the project lifecycle.
• Oversee trainer availability for projects, ensuring alignment with client schedules and project needs. Additionally, providing necessary support to both trainers and clients to ensure successful project delivery.
• To support the clients to evaluate all training and its effectiveness to continually assess whether content is fit for purpose and to continually evolve and improve our learning offer. 
• To carry out pre-training assessments.
• Evaluate the effectiveness of training programs through assessments, feedback, and metrics to measure knowledge transfer and performance improvement.
• Stay up-to-date with industry trends and advancements in learning and development to enhance training programs continuously.
• Maintain training records, documentation, and invoices.