CODPARTNER is seeking an experienced IT Technician to join our technical support team. The ideal candidate will have proven experience working in a call center or support environment, providing technical assistance to end-users. Strong knowledge of VPN site-to-site setups, networking protocols, firewall configuration and good user support is required.

Responsibilities

• Provide top-notch technical support to customers/users via phone, email, remote desktop, and helpdesk ticketing system.
• Troubleshoot and resolve hardware, software, networking, and system issues for end-users.
• Configure and maintain VPN site-to-site connections between office locations.
• Manage and troubleshoot network infrastructure, including routers, switches, and firewalls .
• Set up and configure firewalls, applying security policies and rules as needed.
• Assist with user account management, permissions, and access control.
• Research technical issues and solution documentation.
• Provide training and guidance to users on the proper use of computer systems and applications
• Maintain accurate documentation and record details of issues and resolutions