Information Technology Help Desk...
Sheraton, Cairo
Information Technology Help Desk Support
Sheraton, CairoPosted 1 month ago127Applicants for1 open position
- 61Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide First-Level Technical Support
- Troubleshoot and Resolve Technical Issues
- Log and Track Support Requests
- Escalate Issues
- User Account Management
- Software Installation and Configuration
- Hardware Support
- Network Connectivity Troubleshooting
- Provide Technical Guidance and Training
- Maintain Documentation
- Monitor System Performance
Job Requirements
- Bachelor's Degree computer science or related field.
- Previous experience in a help desk or technical support role at an engineering firm is highly desirable
- Familiarity with common business applications.
- Basic understanding of network concepts.
- Basic understanding of windows servers and active directory
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