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Senior Account Manager

Xperience1st
Sheikh Zayed, Giza
Xperience1st logo

Senior Account Manager

Sheikh Zayed, GizaPosted 1 month ago
69Applicants for1 open position
  • 29Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

About the Role:

We’re hiring a Senior Account Manager to manage and grow key customer accounts. This is an individual contributor role where you will own the full sales cycle — from prospecting and closing new business to managing long-term client relationships. You’ll be responsible for driving growth across your account portfolio and ensuring ongoing customer satisfaction. Experience in SaaS or contact center solutions is a plus.


 

Key Responsibilities:

• Own and manage the full sales cycle: prospecting, pitching, closing, and account management.

• Manage a portfolio of customer accounts, ensuring retention and growth.

• Build and maintain strong, trust-based relationships with key stakeholders.

• Identify upsell and cross-sell opportunities to expand account value.

• Collaborate with pre-sales and delivery teams for successful onboarding and solution delivery.

• Maintain accurate and up-to-date records of activities, pipeline, and forecasts.

 

What We Offer:

• Competitive salary + Commission 

• Strong support from pre-sales and delivery teams.

• Opportunities for growth in a fast-moving CX technology company.

• Flexible work setup.


 

Job Requirements

Requirements:

• 3+ years in account management or sales, preferably in SaaS.

• Strong track record of owning and closing deals end-to-end.

• Excellent communication, relationship-building, and negotiation skills.

• Experience in contact center solutions and/or operations is a plus.

• Familiarity with Genesys solutions is a plus.

• Experience working in the GCC market


 

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