Market Place Information

1.Interacts with customers, face-to-face, to establish market information specific to them.

2.To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.

3. Observe local market trends and relates impacts upon their customers.

4. Collects competitor intelligence e.g. tariffs, brochures, etc…

5.Shares information within the sales team to improve the ability of self and others to identify the most applicable EGYPT EXPRESS service against competitor product offers.

6.Passes on the information gathered to the Area Sales and Marketing managers for further analysis.

Selling

7.To win and develop medium and large customers within a specific geographic territory in order to generate and meet revenue targets within the guidelines set out within the commercial policy and centrally agreed sales processes in order to meet both individual and team activity and productivity KPIs.

8.Performs visits to appropriate contacts within existing and prospect customers according to the standard activity KPIs and centrally agreed sales processes.

9.Consistently presents the full range of products, services and technologies to every customer.

10. Wins new customers through the closing of business on band and TP tariffs.

11. Develops existing customers via up-selling and or cross selling.

Customer Relationship management

12. To ensure we keep medium and large customers within a specific geographic territory through building lasting relationships and enhancing customer satisfaction.

13. Forms professional and appropriate relationships within customer organizations through face-to-face contact in order to meet customer needs

14. Provides a channel of communication between Egypt Express and its customer, facilitating resolutions of complaints and queries (i.e. service failures, invoice queries)

15. Specifically performs follow-up visits with existing Medium and Large customers

16. Ensures customers are kept up to date with relevant EGYPT EXPRESS information and reports

17. Establishes appropriate relationships and communicates with other relevant functional areas

Sales Administration

18. To perform all sales administration activities in order to maintain accurate information essential to sustain revenue and customer service

19. Acts upon information provided by the Commercial department relating to e.g. Up / Down Traders, Customers not trading to profile, etc… in conjunction with Indoor Sales (partner)

20. Accurately completes sales reports within agreed time frames

21. Completes and updates customer information and documentation as required by the business

22. Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held

23. Reviews sales performance and prepare presentations as necessary for sales meetings and weekly debriefs.