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Job Description
- working as a Front Desk Rep where you will be the first point of contact for customers and play a key role in creating a welcoming atmosphere. You manage check-ins, memberships, sales, and café support while ensuring customers receive friendly, efficient service and accurate information. you will also guid the customer through the journey of climbing for the first time
Customer Service & Check-Ins - Greet customers warmly and professionally.
- Manage check-ins, membership validations, and day pass sales.
- Provide tours of the facility for new visitors.
- Answer phone calls promptly and handle inquiries.
- Sales & Upselling
- Actively promote memberships, packages, and café items.
- Suggest upgrades and cost-saving options to customers.
- Promote upcoming events, courses, and competitions.
- Café Support
- Prepare coffee, smoothies, and snacks to café standards.
- Restock café shelves and fridges as needed.
- Report stock shortages to the Café Manager.
- Facility & Safety Awareness
- Monitor the climbing floor casually during shifts to identify unsafe behavior.
- Ensure only belay-certified climbers use rope walls.
- Admin & Cash Handling
- Reconcile cash/POS at the end of each shift.
- Keep the front desk organized and presentable.
- Record all sales accurately in Climbmanager.
Job Requirements
- 0–1 year of experience in customer service, administration, or hospitality.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced, customer-focused environment.
- Basic cash handling and POS skills.
- Enthusiasm for climbing, fitness, or sports is a plus.
