Ticketing Executive
Nasr City, Cairo
Ticketing Executive
Nasr City, CairoPosted 23 days ago16Applicants for2 open positions
- 13Viewed
- 3In Consideration
- 7Not Selected
Job Details
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Job Description
- Initiate ticket bookings as per the travel requirements of the clients in line with the Nirvana policies and the rules of Airlines & other suppliers.
- Advise of changes in flight plan or to cancel or confirm reservations
- Calculate and process ticket for refund through the station finance department
- Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.
- Coordinate with holidays Section if the requirement is for visa, hotel, or any other leisure related services
- Be available and reachable to customers, respond immediately to customer queries and provide adequate information to clients in terms of their requirements directly, through emails, and over phone
- Compare rates with different airlines before quoting the client
- Issuance of travel insurance if needed
- Give alternative travel details when sending quotations in proper format of quotations with instructed rates and with all terms and conditions of the booking
- Follow up with clients if the quotation meets the client’s expectation and explain or negotiate; and ensure that the enquiry is converted into business
Job Requirements
- Minimum 2 years of proven experience as a Ticketing Agent.
- Amadeus GDS advanced level is a must. Sabre & Travelport is an added value.
- Excellent knowledge of post ticketing services – manual reissue/ manual refunds/ partial refunds.
- Fluent English both writing and speaking.
- High level of accuracy and proficiency.
- Quality and communication skills.
- Team player and flexible for shift rotation.
