Guest Service Agent - Cosmo City...
Cosmofun -
Sheikh Zayed, GizaJob Details
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Job Description
- Be a promoter: promote marketing tools, packages and Cosmocity® features.
- Ensure the telephone is answered by professionally.
- Be the expert: explain the location rules & the game plays.
- Keep professional records in the event of guest service deficiencies, complaints, or accidents.
- Know how to operate the systems.
- Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
- Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.
- Understand the fundamental principles of Cosmofun’s Quality Policy and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements.
- Committed to the principle of never-ending improvement in services quality, reliability and guest service excellence.
- Provide guest services in line with Cosmofun’s adopted Quality Policy to exceed their expectations and build their loyalty.
Job Requirements
- Bachelor Degree or equivalent in Hospitality
- Proficiency in using POS
- Good command in English
