Job Details
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Job Description
Job Summary:
The Training Officer will be responsible for coordinating and supporting the daily administrative operations of the academy. This role involves managing front-desk duties such as handling student attendance, assisting students and instructors, maintaining records, organizing schedules, handling communications, and supporting the overall smooth functioning of educational programs and workshops.
Key Responsibilities:
- Greet and assist students, instructors, and visitors professionally during academy hours (5:30– 9:30 pm during weekdays)
- Answer, and direct phone calls, emails, and other inquiries to the appropriate personnel.
- Assist in onboarding new students, providing them with necessary materials, schedules, and orientation.
- Address student inquiries regarding courses, schedules, and registration. Coordinate with instructors for any classroom or material requirements.
- Manage class schedules and room setup and ensure that all logistical needs are met. Communicate any changes in schedules or classroom assignments to instructors and students.
- Ensure that the training rooms and administrative areas are clean, organized, and properly stocked. Liaise with maintenance and IT departments for any repair or technical support required.
- Maintain accurate records of student enrollments, attendance, grades, and other relevant data. Prepare and update reports and documentation required by management.
Job Requirements
Qualifications:
- Diploma or bachelor’s degree in administration, education, or a related field.
- Previous administrative experience, preferably in an educational or training environment.
- Excellent organizational, interpersonal, and communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic familiarity with database software.
- Ability to manage multiple tasks, work independently, and maintain confidentiality.
Preferred Skills:
- Experience with scheduling software or Learning Management Systems (LMS).
- Familiarity with digital marketing, social media, and basic design tools is an advantage.
- Ability to work collaboratively with diverse teams and handle a fast-paced environment.
