Responsibilities:

E-commerce Strategy & Growth:

• Develop and execute comprehensive e-commerce strategies to achieve sales targets, improve conversion rates, and increase customer lifetime value.
• Analyze market trends, competitor activities, and customer behavior to identify opportunities for growth and optimization.   
• Implement and manage online promotions, merchandising strategies, and pricing tactics to maximize sales.
• Oversee website content, product listings, and user experience to ensure an engaging and user-friendly online store.
• Collaborate with marketing teams to develop and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and conversions.

Logistics & Supply Chain Management (with a strong emphasis):

• Develop and optimize the e-commerce fulfillment strategy, including warehousing, order processing, packaging, and shipping.
• Manage relationships with third-party logistics (3PL) providers and negotiate favorable contracts and service level agreements (SLAs).
• Oversee inventory management processes to ensure optimal stock levels, minimize stockouts, and reduce holding costs.
• Implement and monitor efficient shipping and delivery processes to ensure timely and cost-effective order fulfillment, considering local and potentially international shipping requirements.
• Track and analyze key logistics KPIs (e.g., shipping costs, delivery times, order accuracy, return rates) to identify areas for improvement.
• Develop and implement strategies to minimize shipping errors, damages, and returns.
• Stay updated on local Egyptian logistics infrastructure, regulations, and best practices.
• Troubleshoot and resolve any logistics-related issues that impact the customer experience.