Customer Service Executive
Nasr City, Cairo
Customer Service Executive
Nasr City, Cairoposted 3 days ago6Applicants for2 open positions
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- 0In Consideration
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Job Details
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Job Description
- Serve as the primary point of contact for customer inquiries, providing prompt and accurate information.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal departments to address customer needs and escalate complex issues as necessary.
- Monitor and follow up on open cases to ensure timely resolution.
- Identify opportunities to improve customer service processes and recommend solutions.
- Prepare regular reports on customer feedback, trends, and service metrics.
- Assist in developing and implementing customer service policies and procedures.
- Train and mentor junior customer service staff as required.
- Ensure compliance with company standards and regulatory requirements in all customer interactions.
Job Requirements
- 5-7 years of proven experience in a customer service or client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Demonstrated ability to handle difficult situations with professionalism and empathy.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively in a fast-paced office environment.
- Strong organizational and documentation skills.
- Ability to work independently and as part of a team.
- Willingness to work full-time and on-site as required.
- Commitment to delivering high-quality customer experiences.
