customer service
Nasr City, Cairo
customer service
Nasr City, Cairoposted 31 minutes ago1 open position
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Job Description
- Deliver exceptional customer service to guests and clients, addressing inquiries and resolving issues promptly and professionally.
- Serve as the primary point of contact for hotel guests, ensuring their needs are met and expectations exceeded throughout their stay.
- Handle guest check-ins, check-outs, and reservations efficiently, maintaining accurate records and documentation.
- Collaborate with hotel staff and management to coordinate guest services and resolve any operational challenges.
- Respond to guest feedback and complaints with empathy and effective problem-solving skills, ensuring guest satisfaction.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
- Assist in implementing customer service policies and procedures to enhance the overall guest experience.
- Support the sales and marketing team by providing insights from guest interactions and identifying opportunities for service improvement.
- Ensure compliance with company standards and hospitality industry regulations in all customer interactions.
- Participate in ongoing training and development programs to stay current with best practices in customer service and hospitality.
Job Requirements
- 2-4 years of experience in customer service, preferably within the hospitality or hotel industry.
- Excellent verbal and written communication skills in both English and Arabic.
- Strong interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
- Demonstrated problem-solving abilities and a proactive approach to guest needs.
- Ability to work effectively in a fast-paced, office-based environment.
- Familiarity with hotel management systems and reservation software is an advantage.
- Attention to detail and a commitment to delivering high-quality service.
- Flexibility to work various shifts, including weekends and holidays, as required.
- Team-oriented mindset with a willingness to collaborate across departments.
- Professional appearance and demeanor at all times.
