Customer Service & Sales Represe...
New Cairo, Cairo
Customer Service & Sales Representative - Fitness Programs & Products
New Cairo, Cairoposted 13 hours ago11Applicants for3 open positions
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- 0In Consideration
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Job Details
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Job Description
- Serve as the primary point of contact for customers seeking information about fitness programs and products.
- Respond promptly to customer inquiries via phone, email, and online chat, providing accurate and helpful information.
- Guide clients through the selection and purchase of fitness products and program packages, ensuring a seamless sales process.
- Maintain up-to-date knowledge of all fitness programs, products, and promotions to effectively address customer needs.
- Resolve customer issues, complaints, and returns with professionalism and empathy, ensuring high satisfaction levels.
- Collaborate with the sales and marketing teams to identify customer trends and provide feedback for continuous improvement.
- Process orders, track shipments, and follow up with customers to ensure timely delivery and satisfaction.
- Document customer interactions and transactions accurately in the CRM system.
- Assist in organizing and supporting fitness events, trainings, and trade shows as needed.
- Meet or exceed individual and team sales targets while upholding the company’s standards for service excellence.
Job Requirements
- 1-3 years of experience in customer service, sales, or a related field, preferably within the fitness or wellness industry.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to build rapport and trust with diverse clients.
- Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to addressing customer needs.
- Comfortable working independently from a home-based (remote) environment.
- Familiarity with CRM systems and basic office software (e.g., MS Office, Google Workspace).
- A genuine passion for fitness, health, and helping others achieve their goals.
- Ability to work flexible hours, including evenings or weekends as required by business needs.
- Self-motivated, reliable, and results-oriented.
