Telesales Agent
Tawaref -
Cairo, Egypt
Job Details
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Job Description
- Contact potential or existing customers to inform them about our products & services.
- Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Achieve company target and high conversion rate.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information using company's tools.
Job Requirements
- Ability to work remotely.
- Stable internet and owns computer.
- Proven experience as tele-sales representative or other sales/customer service role.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent English.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
