Customer service executive

About the Job

Our Customer Support Advisors are the first point of contact for customers, being the friendly voice of
the coolest tech brand in the world. We’ll rely on you to listen to customers and use knowledge to
provide world class customer care and remind customers that behind great products are also amazing
people.

As a Customer Support Advisor, You Will…

● Demonstrate passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution
● Obsess over the customer experience and constantly strive to exceed their expectations
● Communicate clearly and effectively, both written and verbal (in required language)
● Tailor communication and style to differing audiences and read verbal and non-verbal cues
● Approach problems with flexibility and adapt your approach without compromising outcome

As a Customer Support Advisor, You Have…

● Must be a Graduate
● 6 Months of Experience in Customer Support
● The confidence to navigate through multiple systems and tools to research, comprehend and
deliver solutions to customers in real time
● A strong sense of professionalism exhibited by staying calm under pressure
● Analytical skills to make smart decisions and solve complex technical issues in a fast-paced
work environment
● A performance mindset - you’re motivated by results and self-improvement
● A deep curiosity for understanding technology and a passion for continuous knowledge
● The ability to self manage and work independently
● The ability to do repetitive job duties, but an eagerness to take on more when needed
● Self-awareness to identify and navigate through challenges associated with the role
● Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Benefits of Working as a Technical Customer Support Advisor:

● The understanding you will be working on-site at our state-of-the-art campus in Sheikh Zayed
Cairo campus.
● Amazing career growth opportunities
● Fun on-site events hosted by our Employee Experience team!