Quality Supervisor – Customer Se...
Maadi, Cairo
Quality Supervisor – Customer Service
Maadi, Cairoposted 1 day ago30Applicants for1 open position
- 15Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Monitor and evaluate customer service calls to ensure quality standards are met.
- Provide coaching and feedback to the customer service team.
- Develop quality guidelines, checklists, and KPIs for service performance.
- Identify areas of improvement and recommend training needs.
- Prepare quality reports and share insights with management.
- Support the team in handling escalated cases and complex customer inquiries.
- Ensure compliance with company policies and customer service procedures
Job Requirements
- Bachelor’s degree in Business, Management, or related field.
- 2+ years of experience in customer service quality or supervisory role (automotive sector preferred).
- Strong communication and leadership skills.
- Ability to analyze data and provide actionable insights
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