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Job Description
- Serve as the primary point of contact for customer inquiries, ensuring timely and effective resolution of issues.
- Coordinate daily operational activities to support seamless service delivery and client satisfaction.
- Monitor and analyze customer feedback to identify areas for process improvement.
- Collaborate with cross-functional teams to implement operational enhancements and customer service initiatives.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Develop and update standard operating procedures to optimize workflow efficiency.
- Assist in the training and onboarding of new team members in customer service and operational protocols.
- Prepare regular reports on customer service metrics and operational performance.
- Handle escalated customer concerns with professionalism and empathy.
- Support the implementation of new technologies and systems to enhance service delivery.
Job Requirements
- 3-5 years of proven experience in customer service and/or operations roles.
- Strong organizational and multitasking abilities in a fast-paced office environment.
- Excellent verbal and written communication skills.
- Demonstrated problem-solving and conflict resolution skills.
- Ability to work effectively both independently and as part of a team.
- Proficiency in using customer relationship management (CRM) and office productivity software.
- Attention to detail and a commitment to delivering high-quality service.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- Professional demeanor and a customer-centric mindset.
