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Cusomer service and operations

Afaaq Developments
New Cairo, Cairo
Afaaq Developments  logo

Cusomer service and operations

New Cairo, Cairoposted 21 days ago
56Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Serve as the primary point of contact for customer inquiries, ensuring timely and effective resolution of issues.
  • Coordinate daily operational activities to support seamless service delivery and client satisfaction.
  • Monitor and analyze customer feedback to identify areas for process improvement.
  • Collaborate with cross-functional teams to implement operational enhancements and customer service initiatives.
  • Maintain accurate records of customer interactions, transactions, and service requests.
  • Develop and update standard operating procedures to optimize workflow efficiency.
  • Assist in the training and onboarding of new team members in customer service and operational protocols.
  • Prepare regular reports on customer service metrics and operational performance.
  • Handle escalated customer concerns with professionalism and empathy.
  • Support the implementation of new technologies and systems to enhance service delivery.

Job Requirements

  • 3-5 years of proven experience in customer service and/or operations roles.
  • Strong organizational and multitasking abilities in a fast-paced office environment.
  • Excellent verbal and written communication skills.
  • Demonstrated problem-solving and conflict resolution skills.
  • Ability to work effectively both independently and as part of a team.
  • Proficiency in using customer relationship management (CRM) and office productivity software.
  • Attention to detail and a commitment to delivering high-quality service.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Flexibility to adapt to changing priorities and business needs.
  • Professional demeanor and a customer-centric mindset.

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